Charita

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Project Overview

Timeline

March 2022 - April 2022

I had the opportunity through my college to help out a local homeless shelter. During my visits I would serve meals and hear from individuals about their experience and how many resources they are still in need of. This products main goal is to solve this issue by allow individuals to help out their local community by donating food and other resources.

Role

UX Designer, Passion Project

Tools

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The Problem

After speaking to many friends I realized that many of them would like to help out but simply don't know how. With the dichotomy of food waste and food insecurities many families face this a serious issue that can be solved.

The Goal

Provide a detailed UX experience that allows individuals to help their community by giving them valuable information and opportunities to help. I wanted to help create an effective and flexible platform to give individuals a good idea on how to help their community, while saving valuable time and effort from creating a list of needed items. With the goal of making it simple, users can find specific locations to donate to or find organizations that are having events in which to volunteer.

Understanding the User

After doing additional research I learned that a lot of Americans go through food insecurity all while a pound of food per individual gets thrown away. A lot of people want to help their local communities by donating food and volunteering but are unsure what to give and when they can help out.

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User Personas

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Starting the Design

I did a quick ideation of what I thought the screens might look like based on the key navigation tabs needed. Then I added specifics such as a quick overview "What", "Where", etc. so users can understand the problem and be directed in ways to help. Each screen has a specific purpose, and the elements needed to make sense of your cause of action.

 

Next I created a wireframe based on the logical interactions, based on actual usage, such as seeing the problems and giving the solutions. By the time I was done, I had a prototype of how the overall UX should function. The user flow needs to be extremely simple as this is mainly an informational app and no form is being submitted.

 

Usability Study

Parameters

Study type: Unmoderated usability study 

Location: Home

Participants: 5 participants 

Length: 30 minutes
 

Findings

Events: People want upcoming events in which there is a detailed overview as well as a calendar function of upcoming events

More ways to help: People want to help in other ways such as sharing information about an event or what ability to donate other resources besides food

Info: People want to know what can be accepted as donations

Refining the Design

Based on the insights gained I knew people would want a detailed view of events and also what is upcoming. This allows users to find something that fits in their schedule. In addition,  I learned that people want an easy overview of specific actionable way they can help.

 

Mockups

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High-fidelity Prototype

The High-fidelity use the same key ideas from the low-fidelity prototype of keeping it simple whilst adding key components based on useability testing to enhance the user journey.

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Accessibility Considerations

1. Simple and understandable icons and typography

2. Use of Design principles to enhance contrast allowing users to read better

3. Home screen gives actionable items that the user can then continue to explore throughout the app

Responsive Design

Sitemap: 

Translating the app UI to function across devices will allow for maximum user interactions. With the increase of usable space the web version has both the events list as well as the calendar view.

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Going Forward

Takeaways

Impact: Users of the app seemed to love it. It allows for everyone to get involved no matter the amount of time you have. This app can help bring real change to our society.

What I learned:
I learned that through the design process individuals have different needs and expectations. It is up to the UX Designer to accommodate for this.

 

 

Next steps:

1. Conduct further research on how the app can be improved so more people can get involved. 

2. Allow for new features that can help solve the problem of food waste.

3. Ask soup kitchens and other organizations what they feel like can be improved.